Frequently Asked Questions
Delivery
Euro Car Parts reserves the right to use discretion in any circumstance where it makes more sense to use an alternative delivery method.
We currently offer 3 types of delivery service :standard delivery for GB Mainland in approximately 2-4 working days; Super Saver 48 Hour Delivery; Premium Next Day. More on our Delivery Services.
Our cut off point is 4pm, Monday to Friday. Any order placed after 4pm will be processed through our dispatch system the next working day. We currently do not deliver at weekends.
All our delivery charges are pre-set by our courier company. We sell some oversized items which require a specialist courier company to fulfil the delivery, there is an additional charge for these. Also, our courier company consider some surcharge postcodes ‘Out of area’. There is an additional charge for these also.
Please be aware an automated email is sent to you to the given email address when your order is dispatched. Please check all folders including you junk as it will come from a noreply email address. To ensure emails reach you, add the domain eurocarparts.com to your safe senders list.
Due to the delicacy of some parts we take extra care in the delivery of the item. These could include body panels and large bulky items. These are either available for collection from our branches or will be delivered to you through our branch network vehicles.
We offer a reserve and collect service. This is available on the checkout page. Please be aware, if the product is not available in a local store, you are unable to reserve it.
No, our courier company do not offer the service to deliver on weekends currently.
Our £5.95 delivery charge is not for a next day service, it is a charge for a specialist courier company to deliver an oversized parcel.
We can only offer next day on goods we have in stock at our dispatch depot.
Yes. You will be sent a dispatch confirmation email as soon as your order has been processed. This email will also contain your tracking number. We also ask for a mobile number so our courier can inform you of the status of your order.
Please visit: www.dhl.co.uk/en/express/tracking.html for International orders shipped via DHLwww.ups.com for all orders shipped by UPSwww.tuffnells.co.uk/proof-of-delivery for all oversized orders shipped by TuffnellsPlease note tracking numbers are only active and trackable 2 hours after the order has been collected from our warehouse, approximately 8pm (GMT/BST) Monday to Friday. For orders placed after 4pm on Friday, your order will may not be trackable until it has been collected from us the following Monday.
Yes, it does not have to be the addressee. The signature is electronically logged for security reasons. Any signature at the address will be accepted as proof of delivery.
No. All of our couriers require a recipient signature to prove delivery of the item. This cannot be guaranteed at a PO Box address.
Yes, we are now able to deliver to BFPO addresses.
Due to postal restrictions, large car parts and dangerous goods, e.g. exhausts and car batteries cannot be delivered to BFPO addresses.
Customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.
Unfortunately, we have no control over these charges, and cannot tell you what the cost might be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
The customer must take full liability for any parcels returned to us due to unpaid customs charges. Postal charges, return shipment costs, customs charges and handling fees will all be deductible from any refund due.
Each country has its own unique import procedures, which are subject to change. If you have an order held in customs then please contact our customer service team with your order number and tracking number, via email. We will do our very best to help resolve the matter as quickly as possible.
Payments
At Euro Car Parts we go to great lengths to ensure your shopping experience is as easy and secure as possible.
Firstly you need to know your vehicle information, this can be your vehicle registration number or your make, model, version and year. Enter your vehicle registration number in the “ENTER YOUR NUMBER PLATE BELOW” section or select your vehicle.
Our comprehensive catalogue system will look for the car parts for your section.
Use the Search or the menus to navigate to the part you need. Once you have found a part, check the fitment information to confirm it is the correct part for your vehicle. If in doubt feel free to call our experienced customer service team on +44 (0) 203 788 7842.
Once you have finished shopping simply go to the checkout, choose the method of shipping you would like and continue to payment. If you are happy with the order, confirm the payment and the item(s) will be dispatched to you.
Alternatively, you can contact a member of our customer service team on +44 (0) 203 788 7842 to place a telephone order.
Yes, we use industry standard SSL encryption to protect your details. Potentially sensitive information such as your name, address and card details are encoded so they can only be read on the secure server. This information is authenticated to ensure it only gets sent to this secure server and is checked to make sure it has not been tampered with during transfer.
Security checks are also made on all transactions, to ensure the authenticity of each card payment.
More about safely buying online.
We currently accept the following credit cards on www.eurocarparts.com, in our retail stores and on telephone orders – Mastercard, VISA, Switch/Maestro, Visa Debit, Delta and Electron.
Depending on the eurocarparts.com site, the currency will either display GBP or Euros.
French customers can shop at www.eurocarparts.com/fr_fr, currency in Euros.
German customers can shop at www.eurocarparts.com/de_de, currency in Euros.
You can add a valid promotion code in the Basket.
Yes. You can use PayPal to pay for goods. We do not accept cheque or store cards.
Due to the nature of our payments system, the full cost of the order will be charged to the card as soon as it is placed.
Some parts may specify a surcharge. Surcharge is a repayable deposit – You pay the full amount initially, when you return your faulty unit we refund the quoted surcharge amount.
All our online prices include VAT.
Customer’s ordering from outside the European Union can contact us via telephone, live chat, or e-mail and quote the order reference number. Our customer services team will go through the process to remove the VAT off of their order.
Products
Enter your Vehicle Registration Number on the home page on the ‘Find Car Parts’ section or enter your vehicle details, and we we filter the parts for your vehicle. Just remember to check the “Fitment Details” section to confirm the correct fitment.
Enter your Vehicle Registration Number on the home page on the ‘Find Car Parts’ section or enter your vehicle details, and we we filter the parts for your vehicle. Just remember to check the “Fitment Details” section to confirm the correct fitment.
All our standard discs are sold individually (Some high performance discs are sold as a set of two). Our brake pads are sold as a front set or rear set, so purchasing one box will be enough for two discs.
Did you know manufacturers purposely fit more than one part to specific vehicles (even if we get the make, model, year and engine size!). To 100% confirm the correct part for your vehicle, please ensure you confirm all variances in the ‘Fitment Detail’ section… This tells you everything you need to know. Alternatively feel free to call us on 778 – 685 – 1550.
Unfortunately we can only supply parts, we do not offer the service to fit parts. However you can find a local garage and arrange to book at Repairanycar.com.
Yes, we can supply these through a special order. To do this you must contact your local store to place a special order inquiry. Use our Store locator to find your nearest branch.
Due to the nature of our payments system, the full cost of the order will be charged to the card as soon as it is placed.
Some parts may specify a surcharge. Surcharge is a repayable deposit – You pay the full amount initially, when you return your faulty unit we refund the quoted surcharge amount.
All our online prices include VAT.
Customer’s ordering from outside the European Union can contact us via telephone, live chat, or e-mail and quote the order reference number. Our customer services team will go through the process to remove the VAT off of their order.
Refunds and Returns
For information on returning an item please Click Here.
We aim to process returns within 5-7 working days of receiving them. You will be notified by email once the return is complete.
We suggest you make a note of the shipping reference given when you sent the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it.
Should you have any queries about your return, please feel free to contact our Customer Service team via email, or phone on 778 – 685 – 1550.
Once we receive your item(s) back, our returns department will inspect and restock the goods. Once our returns department have done this, an automated refund is generated on our system. Your outstanding refund is then processed by our accounts department back to your original payment method. This process typically takes 5-7 working days. When returning your products please remember to include your original invoice, without this it may delay your refund.
At Euro Car Parts we hope that you are happy with your purchases. We take great care in dispatching goods to the highest quality, however we know that sometimes things can go wrong and you will need to may need to return an item. Please follow the following procedure: We would require an image to be emailed to us providing all damage caused. Please email this to info@sicklecellapparel.com. Make sure you include your reference number, a copy of your invoice and an image of the parcel you received it in. More information on Returns & Refunds.
Unfortunately we can only supply parts, we do not offer the service to fit parts. However you can find a local garage and arrange to book at Repairanycar.com.
Yes, we can supply these through a special order. To do this you must contact your local store to place a special order inquiry. Use our Store locator to find your nearest branch.
Due to the nature of our payments system, the full cost of the order will be charged to the card as soon as it is placed.
Some parts may specify a surcharge. Surcharge is a repayable deposit – You pay the full amount initially, when you return your faulty unit we refund the quoted surcharge amount.
All our online prices include VAT.
Customer’s ordering from outside the European Union can contact us via telephone, live chat, or e-mail and quote the order reference number. Our customer services team will go through the process to remove the VAT off of their order.